Call Features & Benefits
These advanced VoIP system features for calls are versatile, easy to use, and apply to any installation:
Follow-Me – Rings a desk phone for so many rings then tries another number (ex. your mobile phone) when a call comes in.
Conference Bridge – Why waste money on outside conference call providers when you can manage your conference calls right from your own desk?
Voicemail to Email – A great feature to save time and be more responsive to your clients. Your voicemails are delivered right to your email box as audio files so you can listen to them right away.
Call Forward – Incoming calls can be forwarded to another extension or to any phone number automatically.
Paging – for phones that support it (Polycom, Linksys, SNOM, and others) – This automatically turns on the speakerphone when the special extension is dialed.
Management Features and Benefits
These features will make managing your system and employees easier:
Auto Attendant – A recording can be played to an inbound call that gives customers options. Extensions can be dialed. Options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone. Think of this as the standard “Press 1 for Sales, 2 for Support ….”
Call Detail Records – Provides various reporting capabilities to see who called, when they called, call length, etc. These can be exported to .csv (Excel) file. These are great features for managers.
Internet Fax – A personal online faxing service where you can send and receive online faxes from any computer. You can also use your existing fax machine if you still have one.
Remote Support – The PBX (private branch exchange) can be managed with a web interface locally or remotely. This makes moves, adds and changes very easy without the need for an on-site technician. Portable Extensions can be answered anywhere with a VoIP phone, softphone, and standard phone or cordless. Calls from remote extensions to any internal extension are free.
Music On Hold – Can add .wav files, including music or even a business sales message. Optionally, this can be configured to use the sound card input line to stream a radio station to your music on hold.
Learn more about what a VOIP system can do for you. We’ve made it easy for you to Contact Us.
Edge Solutions offers its Clients a complete communications package. Our Experienced Consultants will identify your company’s needs and goals, then recommend an appropriate solution, install the equipment and thoroughly train your team on the use of the new system. Through our Carrier relationships, Edge Solutions will complete our recommendation with local telephone service, Internet access and long distance services. “The right solution at the right price” that’s the difference; that’s the edge…”
A process through which additional or alternate instances of network devices, equipment and communication mediums are installed within network infrastructure. It is a method for ensuring network availability in case of a network device or path failure and unavailability.
Voice services are a vital component of how we interact with our clients and associates; if your legacy-premise based phone system malfunctions and your facility is unreachable (even for a short time) can you really measure the potential loss of revenue?
Introducing the solution; Edge voice services can provide a cost effective and reliable alternative when your on-site PBX fails.
Plans starting at $49.95 per month insure your company is always ready to make and take calls.
Featuring Cisco, Polycom, & Yealink I.P. Telephony equipment.
Contact us for a customized solution for your organization;
After all; it’s about “keeping you connected”